Terms and Conditions for Removal Company Putney

These Terms and Conditions set out the basis on which our removal company provides domestic and commercial moving services, clearance support, and related handling services. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for a Putney removals service, as they explain your responsibilities, our obligations, and the limits that apply to all work carried out by our team.

In these terms, references to “we”, “us”, and “our” mean the removal company providing the service; “you” and “your” mean the customer, client, or person authorised to arrange the service. These terms apply to all forms of removal work, including packing, loading, unloading, furniture handling, transport, and disposal-related services where agreed in advance. They apply whether the booking is made for a one-off move, a larger relocation, or a smaller item transport service.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect. Nothing in these terms affects your statutory rights as a consumer under UK law where applicable.

1. Booking Process

To arrange a booking with our removal services in Putney, you must provide accurate details about the property, access conditions, inventory size, parking restrictions, item weight, and any special handling requirements. A quotation may be based on the information supplied by you, and if that information changes, we may revise the quotation, service scope, or time estimate accordingly. A booking is not confirmed until we have accepted the order and, where required, received the agreed deposit or written confirmation.

We may issue quotations verbally or in writing. Unless stated otherwise, quotations are valid for a limited period only and may be withdrawn or amended if service requirements change. We reserve the right to refuse or cancel a booking where the requested work is unsafe, unlawful, outside our operational capacity, or inconsistent with the information you provided. You are responsible for ensuring that all goods to be moved are ready at the agreed time and that any access arrangements are in place.

The customer must ensure that an authorised adult is present at the start and completion of the service unless we have agreed alternative arrangements in writing. If a third party makes the booking on your behalf, that person confirms they have authority to bind you to these terms. Any special instructions given after confirmation are subject to acceptance by us and may incur additional charges.

2. Service Scope and Customer Responsibilities

Our removal company will carry out the agreed services with reasonable skill and care. The service scope may include lifting, carrying, dismantling and reassembly where agreed, transit of furniture and household goods, and placement of items at the destination. We do not provide services beyond those expressly confirmed in the booking, and any additional tasks requested on the day are subject to availability and extra charges. The final service price may be adjusted if the actual work differs from the original description.

You are responsible for making sure that all items are suitable for transport, properly packed unless we have agreed to pack them, and clearly identified where necessary. Fragile, valuable, or irreplaceable items should be declared before the service begins. You must inform us of items that may require special handling, including antiques, pianos, oversized equipment, hazardous goods, or items with hidden defects. We may refuse to move items that are unsafe, prohibited, or not disclosed in advance.

Where parking permits, access passes, lift reservations, or building approvals are needed, you must arrange these unless we have agreed otherwise in writing. Delays caused by missing access arrangements, incorrect addresses, poor parking availability, or incomplete inventory information may result in waiting charges or additional labour costs. You must also ensure that pathways, staircases, and entrances are reasonably clear for safe movement of items.

3. Payments and Charges

All charges will be set out in the quotation, booking confirmation, or subsequent written agreement. Unless otherwise stated, payment is due in full on the day of service, immediately upon completion, or in accordance with the invoicing terms agreed in advance. We may request a deposit to secure the booking, and that deposit may be non-refundable where work has already been planned, labour allocated, or vehicles reserved.

Accepted payment methods may include bank transfer, card payment, or other methods notified by us. Cash may be accepted only if expressly agreed in advance. If payment is not received by the due date, we reserve the right to charge interest and recover reasonable costs associated with collection of overdue sums, in line with applicable UK law. Any discounts, promotional rates, or special pricing are conditional upon full compliance with the booking terms and may be withdrawn where information supplied was inaccurate.

Where the service runs over the estimated time because of additional items, difficult access, parking issues, waiting periods, or changes requested by you, extra charges may apply. If a price is quoted on an hourly basis, the charge will be calculated from the time the team arrives at the site until the service is completed, subject to any minimum charge stated in the quotation.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice in writing or by the agreed communication method. If you cancel within the notice period stated in your confirmation, you may not be charged a cancellation fee. If you cancel at short notice, fail to provide access, or are not present at the arranged time, we may charge a reasonable cancellation fee to cover lost labour, vehicle allocation, and administration. Any deposit may be retained to the extent permitted by law.

If you wish to move the booking to another date, we will try to accommodate your request subject to availability. However, rescheduling does not guarantee the original price, as labour costs, peak periods, and travel arrangements may affect the revised quotation. We are not responsible for delays caused by traffic, weather, road closures, third-party restrictions, or events outside our reasonable control. In such circumstances we may adjust the schedule or, where necessary, pause the service until it is safe and practical to continue.

If we must cancel due to unforeseen operational issues, vehicle failure, staff illness, or circumstances beyond our control, we will notify you as soon as reasonably possible and may offer an alternative date or refund any prepayment for services not yet provided. Our liability for cancellation is limited to the refund of sums paid for work not carried out, except where otherwise required by law.

5. Liability, Risk, and Insurance

We will take reasonable care when handling your belongings, but you remain responsible for ensuring that items are suitably packed and protected unless packing services have been agreed. Items with pre-existing damage, unstable construction, or inadequate packaging may be moved only at your risk. We are not liable for loss or damage arising from normal wear and tear, inherent defects, poor packaging, or your failure to disclose relevant information. You should inspect items before and after the service and notify us promptly of any concerns.

Our liability for loss or damage, whether arising in contract, tort, negligence, or otherwise, shall be limited to the repair, replacement, or fair compensation of the affected item, subject to the value declared and any insurance terms applicable to the job. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Any claim must be made within a reasonable time after discovery of the issue and supported by relevant evidence, including photographs where possible.

We are not responsible for loss of data stored on computers, phones, or electronic devices unless we have expressly agreed to handle such equipment and the loss was caused by our proven negligence. You should back up digital data before the service. For high-value items, we may require a separate declaration or enhanced cover before transport. The customer is responsible for arranging any additional insurance they consider necessary.

6. Waste Regulations and Disposal Services

Where our removal company is asked to remove waste, unwanted furniture, or clearance items, the service will be carried out in accordance with applicable UK waste regulations. We will only transport and dispose of waste where lawful to do so and may ask for details of the materials involved before accepting the job. You must not place prohibited or hazardous materials into general waste loads unless we have expressly agreed and are legally permitted to handle them.

You confirm that any waste presented for collection is lawfully owned by you or that you have authority from the owner to arrange its removal. We may refuse any item that cannot legally be carried, transferred, recycled, or disposed of through appropriate channels. Where necessary, we may ask for additional information to ensure proper categorisation and compliance. If waste is incorrectly described, contaminated, or contains restricted materials, any resulting costs, penalties, or delays may be charged to you.

We will use licensed facilities or lawful waste-transfer arrangements where required and will retain records where appropriate. If a waste transfer note, receipt, or other compliance document is issued as part of the service, you should keep it for your records. You agree not to request or encourage any unlawful dumping, fly-tipping, or disposal outside approved procedures. Any attempt to do so may result in immediate termination of the booking and reporting to the relevant authorities where necessary.

7. Termination of Service

We may suspend or terminate a booking immediately if we believe the work is unsafe, illegal, abusive, or materially different from what was agreed. This includes situations where the property is inaccessible, the information supplied was materially misleading, payment is refused, or our staff are exposed to unacceptable risk. If the service is terminated due to your breach of these terms, you may be charged for work completed, waiting time, or reasonable costs already incurred.

We may also end the service if you or any person acting on your behalf behaves in a threatening, discriminatory, or violent manner. Our team has the right to work in a safe environment and may withdraw from the premises if that safety is compromised. In such cases, any further completion of the work will be at our discretion and may require revised terms, additional charges, or both.

If termination occurs after part of the service has been delivered, you must pay for the portion completed up to the point of termination. This includes loading, transit, unloading, and any ancillary tasks already performed. Any items left in our possession following termination will be handled reasonably and may be retained until outstanding sums are paid, to the extent permitted by law.

8. Data, Communications, and Records

We may collect and store information required to administer your booking, process payment, manage compliance, and handle any post-service queries. This may include names, addresses, access details, inventory lists, payment references, and communications related to the service. We will handle personal data in accordance with applicable data protection laws and use it only for legitimate business purposes connected to the service.

Communications sent by email, text, or other agreed methods will be treated as received when reasonably delivered to the contact details provided by you. You are responsible for keeping those details accurate and monitoring them for booking updates, time changes, and payment notices. Any document issued electronically, including quotations, confirmations, invoices, or compliance records, will be treated as valid unless we state otherwise.

We may retain records for as long as reasonably necessary to comply with legal, tax, insurance, and operational requirements. If you request a copy of a relevant record and we are lawfully able to provide it, we may do so subject to verification and any applicable administrative conditions.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may benefit from mandatory protections available under the law of your usual place of residence, where applicable. Nothing in these terms is intended to limit any rights that cannot lawfully be excluded.

Any dispute that cannot be resolved amicably should be submitted to the courts of England and Wales, which shall have non-exclusive jurisdiction, subject to any mandatory consumer rights or alternative legal routes that apply. If any term is inconsistent with applicable law, the lawful part of the term shall continue to apply to the maximum extent permitted, and the remainder shall be interpreted so as to remain effective.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for our Putney removal company services. These terms form the entire agreement between you and us unless we both agree in writing to vary them.