Privacy Policy

Removal Company Putney Privacy Policy

This Privacy Policy explains how Removal Company Putney collects, uses, shares, and protects personal data relating to its customers and prospective customers within our service area. It is intended to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018, as well as relevant EU GDPR principles where applicable.

By using our services, requesting a quotation, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Removal Company Putney customers, potential customers, and users of our services located within our operating area. It covers personal data collected through our website, in person, by phone, through online forms, and by any other communication channel used to contact Removal Company Putney.

Data Controller

Removal Company Putney is the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is necessary for the provision and management of our services. The types of personal data we may collect include:

Identification and contact details: name, title, postal address, service addresses for collection and delivery, and other relevant address details, as well as general contact details such as your preferred communication methods.

Service and contract details: information about the moving services you request, inventory details you choose to provide, property access information, preferred dates and times, special handling instructions, and any related correspondence with us.

Financial information: limited payment details necessary to process payments, such as partial card details or transaction identifiers handled via our payment processors. We do not store complete card information when it is processed by third-party payment providers.

Communication data: information contained in your communications with us, including inquiries, feedback, complaints, and any information supplied during quotation or booking procedures.

Technical data: when you visit our website, we may collect limited technical information such as IP address, device type, and basic usage data through cookies or similar technologies, where permitted or required by law.

Lawful Basis for Processing

Removal Company Putney processes your personal data only where there is a valid lawful basis. These may include:

Performance of a contract: We process your data when it is necessary to provide our removal and related services, including preparing quotations, confirming bookings, completing moves, and managing aftercare or follow-up actions.

Compliance with legal obligations: We may process data where necessary to comply with legal and regulatory requirements, such as tax, accounting, and insurance obligations, or where we must respond to lawful requests from public authorities.

Legitimate interests: We may process personal data for our legitimate business interests, such as improving our services, ensuring the security of our operations, managing our customer relationships, and handling complaints or disputes. We balance these interests against your rights and freedoms and will not process personal data where our interests are overridden by your privacy interests.

Consent: In some situations, we may rely on your explicit consent, for example, for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide quotations, plan and perform moves, and deliver associated services such as packing, storage, and transportation.

To manage our relationship with you, including handling questions, complaints, feedback, and service updates.

To administer billing and payments, and to maintain accurate accounting and financial records.

To improve our services and internal processes, including staff training and service quality monitoring, while respecting data minimisation principles.

To protect our legal rights and interests, including managing potential or ongoing disputes, insurance claims, or debt recovery where necessary.

To comply with our legal and regulatory obligations, including record keeping, tax reporting, and responding to legitimate requests from authorities.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers and subcontractors: For example, companies that provide additional transport, storage, or specialist handling services, where these are required to complete your move.

IT and systems providers: Third-party providers who host or support our website, customer management systems, communication tools, and secure data storage systems.

Payment processors: Verified financial institutions or payment service providers that process your payments securely on our behalf.

Professional advisers: Such as insurers, legal advisers, and accountants, where this is necessary to manage our business, handle claims, or comply with our legal obligations.

Public authorities: Law enforcement agencies, regulators, or other public bodies where disclosure is required by law or is necessary to protect our rights or the rights of others.

All third parties who process personal data on our behalf act as data processors and are required to handle your data in accordance with contractual obligations, confidentiality requirements, and applicable data protection laws. They may only process your data according to our documented instructions and for the purposes we specify.

International Data Transfers

Where it becomes necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or reliance on other lawful transfer mechanisms permitted under applicable data protection laws. We will take steps to ensure that your personal data continues to be protected to a standard consistent with this Privacy Policy.

Data Retention

Removal Company Putney retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.

In general, we will retain customer records for a period that enables us to respond to questions or complaints, demonstrate that we have performed our contractual obligations, and satisfy mandatory legal retention periods. Once personal data is no longer needed, we will delete or anonymise it in a secure manner.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure storage, and regular review of our security practices. While we strive to protect your data, no system can be entirely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These may include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing: You can request that we restrict our use of your data in certain situations, such as while we verify its accuracy or consider an objection.

Right to object: You may object to processing that is based on our legitimate interests, particularly in relation to direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or the performance of a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent for specific processing, you may withdraw this consent at any time. This will not affect the lawfulness of processing that took place before the withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Children's Data

Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 18 except where necessary for the performance of a contract with an adult customer, such as when a family is moving home. If we discover that we have collected personal data from a child without appropriate consent or lawful basis, we will delete that information as soon as reasonably practicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

Contact and Queries

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way Removal Company Putney handles your personal data, you may contact us using the contact details published on our website or by other communication methods that we make available. We will respond to your query as promptly as reasonably possible in accordance with applicable data protection laws.